Complaints

We take complaints seriously. Whilst we are not currently regulated, we are committed to adhering strictly to the IPSO’s Editors’ Code of Practice. Anyone who feels we may have breached the code and wishes to make a complaint can find out how to do so here.

If your complaint relates to court coverage, we strongly advise you to read our guidance: Court Reporting: The Facts and the IPSO’s guidance: Court reporting: What to expect.

How to complain:

You can submit your complaint in writing to [email protected] in accordance with the following to ensure your complaint is dealt with as quickly as possible:

◾ All complaints must include the headline and date of the specific article in question

◾ You must include the URL of the article, and/or link to any image or video

◾ A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached

◾ You must provide your full name, address, phone number and email address

Who can complain?

◾ Where the complaint relates to a person, complaints must be made by the named individual only (or someone formally acting on their behalf)

◾ Where the complaint relates to a business, complaints must be made by an employee with a management role or any other person with authority to act on behalf of the business

◾ Anyone can complain about a news story that you believe breaches the Editors’ Code of Practice

What can I complain about?

◾ You can complain about any article on our website or post on our official social media platforms including words, images and audio/video content

◾ You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors’ Code which are in breach

Time limit:

◾ Complaints must be contemporaneous and must be made within two months of publication

◾ The publication will endeavour to respond to the complainant within 21 working days

Complaints process:

◾ The editor will confirm receipt of the complaint within 14 working days by contacting the complainant via email

◾ All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual

◾ The editor will investigate the complaint to the best of his/her ability, in respect of the Editors’ Code of Practice, and respond accordingly

◾ We reserve the right to respond to a group of similar complaints about the same subject with one response – this means that all complainants will receive the same, or very similar, communication

◾ If we uphold your complaint, we will inform you of the remedial actions taken, or to be taken

If the complainant is not satisfied with the suggested resolution, they are free to seek the advice of a lawyer who can advise you further

Confidentiality:

◾ All information provided to Wiltshire 999s will be handled sensitively and within the boundaries of the Data Protection Act 1998

Last updated: 17 July 2022. Next review due: 17 July 2025.

Recent corrections and clarifications:

Here we list corrections and clarifications made within the past six months. Corrections and clarifications are only posted here when the public need to be informed, or a public apology is required.

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