Complaints

We take complaints seriously. Whilst we are not currently regulated, we are committed to working within and adhering strictly to the Editors’ Code of Practice. Anyone who feels we may have breached the code and wishes to make a complaint can find out how to do so here.

How to complain:

You can submit your complaint in writing to [email protected] in accordance with the following to ensure your complaint is dealt with as quickly as possible:

◾ All complaints must include the headline and date of the specific article in question

◾ You must include the URL of the article, and/or link to any image or video

◾ A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached

Who can complain?

◾ Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved

◾ In submitting a complaint, you must provide your full name, address, phone number and email

What can I complain about?

◾ You can complain about any article on our website or post on our official social media platforms including words, images and audio/video content

◾ You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors’ Code which are in breach

Time limit:

◾ Complaints must be contemporaneous and must be made within three months of publication

◾ The publication will endeavour to respond to the complainant within 21 working days

Complaints process:

◾ The editor will confirm receipt of the complaint within five working days by contacting the complainant via email

◾ All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual

◾ The editor will investigate the complaint to the best of his/her ability, in respect of the Editors’ Code of Practice, and respond accordingly

◾ If we uphold your complaint, we will inform you of the remedial actions taken, or to be taken

If the complainant is not satisfied with the suggested resolution, they are free to seek the advice of a media lawyer who can advise you further

Confidentiality:

◾ All information provided to Wiltshire 999s will be handled sensitively and within the boundaries of the Data Protection Act 1998

Last updated: 29 April 2020. Next review due: 29 April 2022.

Recent corrections and clarifications:

Here we list corrections and clarification in the past six months. Corrections and clarifications are only posted here when the public need to be informed, or a public apology is required.

14/12/2019: On 9 December 2019, we reported that Daniel Rowland was convicted of ‘revenge porn’ (sharing private sexual images with intent to cause distress) at Swindon Crown Court.

Within our story, we wrote that this is categorised as a sexual offence. This was incorrect and we apologise to Mr Rowland for the error; it is indeed an intimidatory offence.