Complaints

We are committed to working within and adhering strictly to the Editors’ Code of Practice. However, if any person feels we have breached the code and wishes to make a complaint, you can do so here.

How to complain:

Please submit your complaint in writing to the editor (via the email address editor@wiltshire999s.co.uk) in accordance with the following steps:

◾ All complaints must include the name and date of the publication, with reference to the specific article in question

◾ Please include the URL of the article if possible, and/or link to any image or video

◾ A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached

Who can complain?

◾ Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved

◾ In submitting a complaint, you must provide your full name, address, phone number and email

What can I complain about?

◾ You can complain about any article, in print or online, including words, images and audio/video content

◾ You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors’ Code which are in breach

Time limit:

◾ Complaints must be contemporaneous and must be made within four months of publication

◾ The publication will endeavour to respond to the complainant within 21 working days

Complaints process:

◾ The editor will confirm receipt of the complaint within three working days by contacting the complainant via email

◾ All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual

◾ The editor will investigate the complaint to the best of his/her ability, in respect of the Editors’ Code of Practice, and respond accordingly

◾ If we uphold your complaint, we will inform you of the remedial actions taken, or to be taken

If the complainant is not satisfied with the suggested resolution, they are free to seek the advice of a media lawyer who can advise you further

Confidentiality:

◾ All information provided to Wiltshire 999s will be handled sensitively and within the boundaries of the Data Protection Act 1998

Published: 17 Feb 2017. Last updated: 19 Feb 2020. Next review due: 19 Feb 2021.

Recent corrections and clarifications:

Here we list corrections and clarification in the past six months. Corrections and clarifications are only posted here when the public need to be informed, or a public apology is required.

14/12/2019: On 9 December 2019, we reported that Daniel Rowland was convicted of ‘revenge porn’ (sharing private sexual images with intent to cause distress) at Swindon Crown Court.

Within our story, we wrote that this is categorised as a sexual offence. This was incorrect and we apologise to Mr Rowland for the error; it is indeed an intimidatory offence.